Returns & Refund Policy

Last updated: 25 October 2026

No returns on fresh seafood

Fish and seafood are fresh, perishable food. For hygiene and food-safety reasons, FishMart does not accept returns once an order has been delivered, and we cannot exchange items after delivery.

Please check the product, cutting option and quantity carefully before you place your order. If you are unsure which fish or cut to choose, contact us before ordering and we'll help.

Refunds when your fish is not available

We buy fish from the market according to availability. If a fish you ordered is not available:

• We will contact you about your order.
• If you paid in advance (for example by bank transfer), the amount you paid for the unavailable item is refunded to you.
• If you chose cash on delivery, you simply don't pay for the unavailable item.

How refunds are made

We will confirm the refund with you by phone or email and arrange it with you, normally back to the account you paid from. If you have a question about a refund, call +92 327 8266591 or email fishmartofficial.pk@gmail.com with your order number.

Cancelling an order

If you need to cancel, contact us as soon as possible. Because fish is bought and cut to order, we may not be able to cancel once your fish has been prepared.

Related policies

See also our Delivery Policy and Terms & Conditions.